Important: By using this website and/or engaging with Atrium Romanian Lawyers services, you acknowledge and agree to comply with all terms and conditions outlined below. If you do not agree with any part of these terms, please refrain from using our services.

Online Lawyer Service

Service Availability & Eligibility

The Online Lawyer Service is available to individuals over the age of 16 and to legal entities, accessible through placing an order in the “Online Lawyer” section of our website.

By using the service, you consent to provide accurate, up-to-date, and comprehensive information about yourself.

Contract Formation

The order for the purchase of Online Lawyer Service will be made by completing the form available on the website. The electronic form represents the contract concluded between the parties. The parties to the contract will be called the Client and the Lawyer.

Payment Methods & Service Options

Online Lawyer services can be paid for by:

• Credit/Debit Card (Visa and MasterCard)
• Bank transfer
• Cash at Transilvania Bank headquarters or at our headquarters

Available service categories include: Property & Real Estate, Contracts & Corporate Law, IT Law, Intellectual Property & Patents, Employment Law, Family Law, Visa & Immigration, Criminal Law, Document Study, and Other Legal Cases.

Consultation Details

• Duration: Online consultations vary between 30 to 60 minutes
• Format: Consultations can be conducted via audio or video, tailored to your needs
• Document Review: The consulting service generally does not cover preliminary review of legal documents, with exceptions in specific circumstances

Nature of Legal Services

The legal services provided by our lawyers represent obligations of diligence (or means) and not obligations of results. Through this obligation of diligence, our lawyers undertake to make all necessary efforts to achieve the best possible result, without actually committing to a specific result.

This is established by Law no. 51/1995 for the organization and exercise of the lawyer profession.

Steps to Initiate an Online Consultation

Step 1: Initial Discussion & Registration

• Start with an introductory discussion via email, live-chat, or telephone
• Complete the electronic form with your details and phone number
• Specify your preferred time slot and availability
• Select your preferred format (audio, video, etc.)
• Provide a brief overview of your legal issue
• Review and accept these terms and conditions and our privacy policy
• Express your consent to proceed with the order

Step 2: Payment

Payment for the consulting service can be made with:

• Credit Card (Visa and MasterCard) through a secure Stripe processor
• Bank transfer
• Cash at Transilvania Bank headquarters or at our headquarters (proforma invoice will be issued)

Full payment is required before setting the appointment. Payment will be ratified by email confirming the consultation.

Step 3: Confirmation & Consultation

Following confirmation of your Online Legal Consultation, a lawyer will contact you on the agreed-upon date and time.

Invoice & Documentation

The lawyer will issue an invoice for the online consultancy service and send it via email within 48 hours following the completion of the consultancy session.

Refund & Cancellation Policy

Refund Conditions

In cases where the online consultation was not conducted by a member of the Atrium team, the fee may be refunded only under certain conditions and within a maximum period of seven days from the client’s request.

Alternatively, the client may use the fee to schedule a new online consultation with the consent of our representative. This appointment must be requested within a maximum of 48 hours from the initially scheduled consultation date.

Client Cancellation Rights

• Same-day booking: Withdraw within 1 hour after making the appointment
• Booked 24+ hours in advance: Withdraw at least 24 hours before the consultation time
• Booked 48+ hours in advance: Withdraw at least 48 hours before the consultation time

Company Cancellation Rights

Atrium may cancel the appointment by representative with prior notice to the Client if:

• The transaction was not validated by the Stripe Platform
• The transaction was not accepted by the issuing bank
• The customer did not fully complete the Order
• We determine the customer pursues an illicit or immoral goal
• These terms and conditions are not respected

Consultation Delays & Interruptions

Our Delays (Lawyer)

• 15 minutes or less: Consultation extended by additional 15 minutes
• More than 15 minutes: Client has option to reschedule or receive a refund

Client Delays

• 15 minutes or less: Consultation extended by 15 minutes
• More than 15 minutes: Client can reschedule within 30 days
• No refund if client does not reschedule within 30 days

Connection Interruptions

If the connection is interrupted during consultation and not re-established within 15 minutes, the remaining consultation time may be rescheduled once within a 30-day period under the same terms.

Consultation Conduct & Rules

Additional Issues

If you bring up new legal issues during the consultation that differ from those reported in your Order and require in-depth investigation, the Atrium team reserves the right not to provide legal advice on these new issues.

Consultation Duration & Fees

• If a consultation lasts less than the paid duration and ends with your agreement, no refund is issued for unpaid time
• The fee is not divisible
• If consultation exceeds paid duration, you must pay an additional fee to continue

Code of Conduct

The online consultation must comply with civilized conduct standards:

• No licentious or inappropriate language
• No offenses or insults
• Professional behavior from both parties

Violation of these rules allows the Atrium team to end the consultation with no refund.

Professional Confidentiality

The provisions of Law no. 51/1995 on practicing the profession of lawyer regulate the preservation of professional secrecy, ensuring confidentiality of all documents communicated to the Atrium team on the online platform.

Force Majeure

Online consulting cannot be honored for reasons beyond our control, such as:

• Force majeure events
• Epidemics/pandemics
• Fires, explosions
• Wars, acts of terrorism

Dispute Resolution & Conciliation

Although we strive to ensure your satisfaction, if you have any dissatisfaction with the services offered by Atrium, please contact us:

• Phone: +40 765 366 887
• Contact form: Available on our website

Conciliation Process

Any conflict arising between clients and the company will be attempted to be resolved amicably by agreement between the two parties.

If the conflict has not been resolved amicably, the competence rests with the Courts of Romania, Bucharest.

Legal Framework

All disputes regarding the creation, modification, termination, and interpretation of the legal assistance contract are subject to the arbitration rules provided by law and the Statute of the lawyer profession.

Chatbot Policy

General Information

The chatbot is designed to provide general information related to our services and to assist people who wish to engage with Atrium to find our quote form and contact details.

Important: The information provided by the chatbot should NOT be considered legal advice or a substitute for a consultation with a qualified attorney. Our chatbot is an AI program and not a lawyer or employee of Atrium.

Information Accuracy

While the chatbot strives to provide accurate and helpful information, we cannot guarantee the information will be complete, accurate, or up to date.

Data Privacy

Your IP address may be processed temporarily for security purposes, but we do not store or use it in any identifiable way.

Liability Disclaimer

Users of the chatbot bear sole responsibility for their interactions and reliance on the information provided. Atrium shall not be held liable for:

• Any errors or omissions in information provided by the chatbot
• Any actions taken or not taken in reliance upon the chatbot’s responses
• Any direct or indirect damages arising from use or reliance on the chatbot

Data Privacy & Security

We prioritize the privacy and security of user information:

• Chatbot conversations may be reviewed by our content team to improve results
• OpenAI retains logs of conversations for 30 days
• This data is NOT used to train their AI models
• Use of the chatbot does NOT mean you have engaged Atrium
• Information shared with the chatbot is NOT confidential or privileged
• Do NOT share sensitive or personal information with the chatbot

Modification of Disclaimer

We reserve the right to modify or update this disclaimer at any time without prior notice. Your continued use of the chatbot after any changes signifies your acceptance of the revised disclaimer.

Social Media Channels Disclaimer

Media posted on our social media channels and/or our website is intended for a general overview and discussion of the subjects dealt with.

What This Is Not

• Does NOT create a lawyer-client relationship
• NOT a substitute for legal advice in any specific situation
• NOT professional legal consultation

Limitation of Responsibility

Atrium will accept no responsibility for any actions taken or not taken on the basis of this publication.

Copyright

All videos, podcasts, or any other media published by Atrium remain our copyright and all rights are reserved.

Copyright & Content Usage

No Attorney-Client Relationship

The transmission and receipt of information contained on this website, in whole or in part, or communication with Atrium via the Internet or email through this website does NOT constitute or create a lawyer-client relationship between us and any recipient.

Important: Do not send confidential information through this website unless you have executed a written engagement agreement with Atrium.

Limitations of Website Content

• The material on this website may not reflect the most current legal developments
• The content and interpretation of law is subject to revision
• We disclaim all liability for actions taken or not taken based on website content
• Do not act or refrain from acting without seeking professional legal counsel

Permitted Uses

You may view this website’s content from your computer or any internet-compatible device. Copies are permissible solely for:

• Non-commercial purposes
• Educational purposes
• Personal purposes

Copy Protection Requirements

All copies must:

• Preserve the proprietary notices of Atrium Romanian Lawyers
• Include copyright notices
• Not be altered in any way

Prohibited Uses

Commercial distribution, publication, or exploitation of this site’s content is strictly forbidden. Unauthorized use of this site’s information outside the permitted uses constitutes a violation of copyright and other Romanian laws, potentially resulting in liability.

Reproduction

The pages or content of this site cannot be reproduced without the express permission of Atrium Romanian Lawyers (theromanianlawyers.com).

Website Owner Information

Atrium Romanian Lawyers is the commercial name of theromanianlawyers.com, owned by Collaborating Lawyer Rotaru Cristina Simona, member of Bucharest Bar, with registered office in Bucharest, Alexandrina str., no. 28 A, et. 1, ap. 3, 1st District.

Changes to Terms & Conditions

The owner of the Website reserves the right to change and update the content of the Terms and Conditions at any time, without prior notification.

Please visit these sections periodically to check the terms and conditions that you have agreed to comply with.